What to Do When a Loved One Passes Away

A Gentle Guide from Willow Tree Funerals

When someone we love passes away, time can feel as though it stops. It can feel strange that the world around us keeps moving. We may find ourselves standing still—holding on to memories, feeling the weight of grief, and wondering what to do next. In these tender moments, it can be difficult to think clearly.

At Willow Tree Funerals Australia, we understand how overwhelming this time can be. You don’t have to carry it all on your own. With compassion and care, our dedicated funeral directors are here to walk beside you and guide you through each step, so you can focus on honouring your loved one.

Step 1: Take a Moment for Yourself

It’s natural to feel shock, sadness, and confusion. Allow yourself a moment to pause, breathe, and lean on family or friends. Grief is heavy, and you don’t need to face it alone.

Step 2: Notify the Right People

What happens next depends on where your loved one has passed:

• At Home: Contact their doctor to certify the death. If it’s after hours, an on-call doctor can assist or an ambulance.

• At a Hospital or Aged Care Facility: The staff will guide you through the first steps.

• Unexpected Passing: Call emergency services (000) immediately.

Once a doctor has issued the necessary paperwork, you can call your trusted funeral home to begin arrangements.

Step 3: Call Willow Tree Funerals - 02 8776 1667

This is where our caring team can help lift the burden. With one phone call, we’ll step in to gently guide you through what comes next. Our funeral directors are available 24 hours a day, 7 days a week across Sydney.

When you call Willow Tree Funerals, we will:

• Bring your loved one into our care with dignity and respect.

• Explain what to expect in the days ahead.

• Provide compassionate advice and listen to your wishes.

Step 4: Begin Planning the Farewell

Every life is unique, and every farewell should be too. We’ll help you create a personalised funeral service that reflects your loved one’s life, values, and story.

Our caring team can assist with:

• Legal paperwork and death certificates.

• Choosing venues, flowers, music, and readings.

• Coordinating with celebrants, clergy, or community leaders.

Whether you choose a traditional funeral service, a celebration of life, or a simple, intimate farewell, Willow Tree Funerals will support you every step of the way.

Step 5: Care for Yourself in the Days Ahead

Amidst the planning and emotions, it’s important to take care of yourself. Grief is a journey that takes time. Eat, rest, and reach out for support. We can connect you with grief counselling and community resources to help you through.

We’re Here When You Need Us

No one is ever fully prepared for the moment a loved one passes, but you don’t have to face it alone. At Willow Tree Funerals, we’re here to guide you with compassion, respect, and care.

📞 Call Willow Tree Funerals anytime, day or night. We are here for you 02 8776 1667.

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